OpenAFS Support Options

Secure Endpoints Inc. provides the highest quality support available for OpenAFS on Microsoft Windows, MacOS X, and Solaris. 

Per Incident Support for OpenAFS
(US$225 per hour; minimum 4 hours or US$900)

• Incident support is paid per incident, based on the number of hours used in resolution

Bronze Level Support for OpenAFS
(US$4995 per year)

• Secure Endpoints Inc. will respond to six separate incident support requests per year 
  (not to exceed five hours per incident)
• Secure Endpoints Inc. will use reasonable efforts to respond to incident support requests within one business day of receipt of request
• Secure Endpoints Inc. will work diligently on resolving the issue during normal working hours starting from Initial Response
• Support requests come via e-mail, sent by your company's designated customer representative.
  (Maximum two representatives)
• Additional support and contract development for enhancement requests is available at $200 per hour for a minimum of 4 hours
• All source code modifications performed as part of incident resolution will be contributed to OpenAFS.org
• Registration to a private mailing list providing periodic updates on OpenAFS development plans, a summary of recent bug reports, and access to pre-release builds.

Silver Level Support for OpenAFS
(US$14,995 per year)

As above for Bronze Level Support, plus:

• Secure Endpoints Inc. will respond to fifteen separate incident support requests per year
  (not to exceed eight hours per incident)
• Support requests can come from two additional designated customer representatives
• Additional support and contract development for enhancement requests is available at $180 per hour for a minimum of 4 hours

Gold Level Support for OpenAFS
(US$29,995 per year)

As above for Silver Level Support, plus:

• Secure Endpoints Inc. will respond to forty separate incident support requests per year
  (not to exceed ten hours per incident)
• Additional support and contract development for enhancement requests is available at $150 per hour for a minimum of 4 hours

On-call Services
(US$11,000 per year)

Enhance the Silver and Gold Support options with On-call Services.  Receive one hour response 24 hours a day in case of critical need.

To order support, contact Secure Endpoints Inc. Sales or call +1 212 769-9018.